We do not accept returns or exchanges. ALL SALES ARE FINAL. If you believe there is a problem with your order upon arrival, please email us a photograph and/or video along with a description within 24 hours of receipt.
If you trim, cut, remove or manipulate the product in any way and/or plant the product before contacting us, you will not be offered a credit. We may ask you to ship the product back to us for inspection.
Original shipping fees are not refundable. To submit a credit request, please contact us by email at Jen@Bloomtownflowerco.com and include your name, order number, and any photos you have of the damaged product.
No credits will be issued without photographs or video of the product.